Website Visitors COVID.safe may collect information that web browsers and servers typically make available, such as the browser type, language preference, referring website, and the date and time of each visitor request. COVID.safe may also collect Internet Protocol (IP) addresses for logged in users on the Website. COVID.safe’s purpose in collecting this information is to better understand how our users use the Website. From time to time, COVID.safe may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its Website.
Collection and Use of Personal Information In order to obtain a COVID.safe Badge, users may be required to register for an account through the Website (“Account”). When you register for the Service, COVID.safe collects certain information from you (collectively, “Account Information”). In particular, COVID.safe may collect your personal name, email address, phone number, address, and details to verify your organization’s presence, including the organization’s name, website, address, phone number, and other authentication information as permitted by applicable laws. COVID.safe uses the Account Information to:
authenticate access to the Account and verify the presence of organizations that register for a COVID.safe Badge;
provide, operate, maintain and improve the Service;
respond to comments, questions, and requests;
communicate with you about news or information about us and our partners;
investigate and prevent unauthorized access to, or use of, the Service and other illegal activities;
monitor and analyze trends, usage, and activities in connection with the Website; and
for other purposes, which we will notify you about and seek your consent. COVID.safe may also collect certain information from other visitors of the Website, such as Internet addresses, time spent on the Website and other usage data (“Usage Data”). This Usage Data is logged to help diagnose technical problems, and to administer our Website in order to constantly improve the quality of the Service. If you have an Account, this Usage Data is linked to your Account. If you do not have an Account, this Usage Data may be linked to your device ID; however, we only use your device ID if necessary to help us diagnose and/or respond to any issues with the Service.
Protection of Personal Information COVID.safe discloses Personal Information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on COVID.safe’s behalf or to provide the Service, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using the Website, you consent to the transfer of such information to Canada and the United States. Other than to its employees, contractors and affiliated organizations, as described above, COVID.safe discloses Personal Information only in response to a subpoena, court order or other governmental request, or when COVID.safe believes in good faith that disclosure is reasonably necessary to protect the property or rights of COVID.safe, third parties or the public at large. If you are a registered user of the Website and have supplied your email address, COVID.safe may occasionally send you an email to solicit your feedback or just keep you up to date with what’s going on with COVID.safe. COVID.safe takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of Personal Information.
Storage Location and Transfer of Personal Information COVID.safe processes and stores its data, including Personal Information, on servers located in the United States. COVID.safe also transfers data to the third party service providers described below. By submitting Personal Information or otherwise using the Service, you agree to this transfer, storing or processing of your Personal Information in the United States. You acknowledge and agree that your Personal Information may be accessible to law enforcement and governmental agencies in the United States under lawful access regimes or court order.
Disclosure of Information with Third Parties We may from time to time employ third parties to perform tasks on our behalf and we may need to share Account Information and other Personal Information with them to provide certain services. Unless we tell you differently, such third parties do not have any right to use the Personal Information we share with them beyond what is necessary for them to provide the tasks and services on our behalf. The third parties we currently engage includes third party companies and individuals employed by us to facilitate the Service. In particular, COVID.safe uses Google Suite, Amazon Web Services and Twilio & Sendgrid to process Personal Information on behalf of COVID.safe.
Disclosures Permitted Under Law We will not divulge your Personal Information to non-affiliated third parties without your consent, except in the following limited circumstances:
to the extent required to comply with any legal or regulatory obligation or when we are compelled to do so by a governmental agency, court or other entity;
to transfer or otherwise disclose information to third parties who perform business, professional and/or technical functions (“Operational Service Providers”) for us related to the purpose for which you disclosed the Personal Information in accordance with any applicable legal requirements; and
in the event we believe your actions violate any law, regulation, or if you threaten the rights, property, safety of us, our subsidiaries or affiliated companies, our Service, or any of our Operational Service Providers.
How Your Information is Protected COVID.safe maintains reasonable standards of security and confidentiality consistent with customary business practice to protect the information under our control from loss, misuse, and alteration. However, for most internet websites, it is possible that third parties may unlawfully intercept or access transmissions over an unsecured transmission. We also limit access to our Website and Service by our own employees and contractors to individuals who are authorized for the proper handling of such information and any employee found violating our standards of security and confidentiality will be subject to our disciplinary process.
Access and Accuracy You have the right to access the Personal Information we hold about you in order to verify the Personal Information we have collected in respect to you and to have a general account of our uses of that information. Upon receipt of your written request, we will provide you with a copy of your Personal Information, although in certain limited circumstances, and as permitted under law, we may not be able to make all relevant information available to you, such as where that information also pertains to another user. In such circumstances we will provide reasons for the denial to you upon request. We will endeavor to deal with all requests for access and modifications in a timely manner. We will make every reasonable effort to keep your Personal Information accurate and up to date, and we will provide you with mechanisms to update, correct, delete or add to your Personal Information as appropriate. As appropriate, this amended Personal Information will be transmitted to those parties to which we are permitted to disclose your information. Having accurate Personal Information about you enables us to give you the best possible service.
Residents of the European Economic Area If you are a resident of the European Economic Area (“EEA”), you have certain data protection rights. COVID.safe aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information (known as “Personal Data” under the EU General Data Protection Regulation). If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us using the contact information set out below. In certain circumstances, where we act as data controller, you have the following data protection rights:
Request access to your Personal Data (commonly known as a "data subject access request"). This enables you to receive a copy of the Personal Information we hold about you where we are the data controller and to check that we are lawfully processing it.
Request correction of the Personal Data that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected, though we may need to verify the accuracy of the new information you provide to us.
Request erasure of your Personal Data. This enables you to ask us to delete or remove Personal Information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your Personal Information where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully, or where we are required to erase your Personal Information to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your Personal Data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your Personal Information for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your Personal Data. This enables you to ask us to suspend the processing of your Personal Data in the following scenarios: (a) if you want us to establish the information's accuracy; (b) where our use of the information is unlawful but you do not want us to erase it; (c) where you need us to hold the information even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your information but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your Personal Data to you or to a third party. We will provide to you, or a third party you have chosen, your Personal Information in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your Personal Data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent.
Please note that we may ask you to verify your identity before responding to such requests. You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the EEA.
Last Updated: April 15, 2020