Common areas in the offices and dealership are sanitized frequently. Surfaces are cleaned and wiped down every hour, for example, in reception and waiting areas. This includes high touch and high traffic areas (such as door handles, light switches, clipboards, pens etc.).

Hand sanitizer is provided upon entrance of the office and service shop floor - located next to the door with clear signage, to ensure that all visitors properly sanitize their hands as they enter.

Clear signage near the entrance, washrooms, waiting areas, break rooms and individual work areas/offices regarding hand hygiene, donning and doffing of PPE, use of break rooms, where and when food and beverages are consumed.

Provide fully sterilized areas or zones designated for 'staff only.' This break room is intended for food, beverages.

• In this area, ensure there is limited shared utensil and that any shared utensils are thoroughly cleaned between use.

Make hygiene products readily available, including alcohol based hand sanitizers and disposable disinfectant wipes.

Social distancing protocol:

• Maintain at least a 6 foot distance amongst each other and within shared areas. Spaces are clearly labeled by visual markings. Managing the flow of customers and visitor arrivals, providing a virtual waiting room are a few suggested solutions.

• Employees standing in the designated smoking area must also be at least 6 feet apart.

If an employee(s) is found Covid-19 positive, have a plan of response. This should include increased cleaning, tracing staff exposure and notifying the correct local public health authorities.

Display cars are appropriately spaced so customers can view while maintaining social distancing. All vehicles should be locked to avoid customers entering without an employee present to ensure thorough cleaning can take place and correct PPE is worn by the customer.

• Clear signage should indicate that all vehicle viewing should have an employee present.

Materials that cannot easily be cleaned are removed. This can include newspapers and flyers, demo and sample items, children's play area toys, and complimentary food and beverage stations.

Customer coach check areas are removed.

Disinfection practices are reviewed with all supply chain partners.

It is communicated to employees that they are encouraged not to report to work if they are feeling unwell or displaying symptoms (even mild ones that have presented themselves within the past 48 hours).

• This is important for the health of both parties; employees and visiting customers.

Taking employees temperatures as a screening mechanism.

• Contactless methods of temperature screening are recommended where possible, using digital thermometers for accuracy and multi-use. These are available for all employees prior to allowing an employee access to the office or workplace.

Customers are screened for symptoms before they arrive at the dealership. This can be done by updating digital business listing, reception messaging and posting notices on the office entrance.

Encourage employees to avoid close contact with one another.

PPE is readily available for all staff to cover hands, nose, mouth and eyes

• Ensure all staff know how to properly use their PPE

Education, training & awareness to service providers:

• Hand Hygiene

• Donning and Doffing of PPE

• Proper handling and cleaning of vehicles, equipment and tools

• Wearing gloves at all times when inside vehicles

Unnecessary visits by supply chain partners, vendors, service technicians, or other are rescheduled.

Limit the number of employees working in one space so they can distance themselves from each other by:

• Staggering shifts and break times.

• Practicing physical distancing during breaks.

• Not entering work areas where a 2 meter distance cannot be maintained.

Customers are screened for symptoms before arriving and the standard recommendations for self-isolation are followed if the customer can be classified as high-risk. For example, such measures are taken if a customer has returned from an international trip less than 14 days prior to their intended visit or if they have been in recent contact with someone who has tested positive for COVID-19.

• Recommendations from the CDC can be found here

This can be achieved by requiring all individuals to complete a digital COVID-19 screening questionnaire.

• It is important to note that self-reporting provides limited assurance, as some individuals can be asymptomatic.

Any shared waiting areas should enforce social distancing protocol, with clearly marked 6 foot blocks for any areas where customers may be in line.

Any customers experiencing symptoms, should contact their local public health authority and follow protocol for testing.

• In these cases, alternative vehicle pick up are arranged where possible following your local public health authorities recommended self-isolation period.

Test Driving Vehicles:

• All parties in the vehicle are provided with personal protective equipment.

• Full sanitization of the vehicle should take place before and after each customer enters.

• The employee should sanitize high touch areas on the vehicle prior to test drive. This should include, but not limited too:

  • Steering wheel, gear shift and buttons/touchscreens

  • All internal and external handles

  • Seats, dashboards and centre consoles

• Test driving is scheduled prior to the customer entering the dealership using online scheduling software or over the phone. This ensures all customer screening has taken place prior to entering the vehicle and allows appropriate time for thorough vehicle cleaning.

The technician should sanitize high touch areas on the vehicle prior to pick-up by the customer. This should include, but not limited too:

• Steering wheel, gear shift and buttons/touchscreens

• All internal and external handles

• Seats, dashboards and centre consoles

Prior to pick-up and to help ensure customers feel comfortable when collecting vehicles, they are notified via email or text that no one else will enter their vehicle following this sanitization procedure.

Offering alternative vehicle pick-up:

• Offering contactless after-hours drop off or pick up for customers so they do not have to be in close contact with other customers. These times are scheduled using your scheduling/booking system or over the phone.

Contactless payment solutions are the default payment method to limit any physical contact with the office and reception area. Alternatively, online invoicing solutions are offered. Your payment management system provider are able to provide further details and options for setting this up.

• Covering contactless payment pads with soft plastic to ensure the surface can easily be wiped down.

Any forms that are to be signed for ownership are sent to the customer electronically. There are platforms to help facilitate this available online.

Satisfaction surveys around service and adherence to COVIDSafe measures can be sent to the customer following the pick-up to ensure standards were met.

Barriers are installed at cash registers and service areas.

To minimize the number of people in the dealership, request that the customers return to their home while service work is being completed, whenever possible.

• If this is not possible, ensure physical distancing protocols are followed.

Test Driving

• A photo is taken of the customer's driver's license without touching the physical license.

• The customer is able to test the vehicle within a predetermined radius of the dealership, limiting the length of the test drive.

More fresh air is introduced by increasing air intake and opening windows and bay doors. Central recirculation is avoided where possible.

All employees and visitors are to wash their hands thoroughly with soap and water, or an alcohol-based hand sanitizer before entering the workplace, after contact with others, or with surfaces others have touched.