Common areas in the driving school facility are sanitized frequently. Surfaces are cleaned and wiped down every hour, for example, in reception and waiting areas. This includes high touch and high traffic areas (such as door handles, light switches, clipboards, pens etc.).
Hand sanitizer is provided upon entrance of the office - located next to the door with clear signage, to ensure that all visitors properly sanitize their hands as they enter.
Clear signage near the entrance, washrooms, waiting areas, break rooms and individual work areas/offices regarding hand hygiene, donning and doffing of PPE, use of break rooms, where and when food and beverages are consumed.
Provide fully sterilized areas or zones designated for 'staff only.' This break room is intended for food, beverages.
In this area, ensure there is limited shared utensil and that any shared utensils are thoroughly cleaned between use.
Make hygiene products readily available, including alcohol based hand sanitizers and disposable disinfectant wipes.
Social distancing protocol:
Maintain at least a 6 foot distance amongst each other and within shared areas. Spaces should be clearly labeled by visual markings. Managing the flow of customers and visitor arrivals, providing a virtual waiting room are a few suggested solutions.
Employees standing in the designated smoking area must also be at least 6 feet apart.
If an employee(s) is found Covid-19 positive, have a plan of response. This should include increased cleaning, tracing staff exposure and notifying the correct local public health authorities.
It is communicated to employees that they are encouraged not to report to work if they are feeling unwell or displaying symptoms (even mild ones that have presented themselves within the past 48 hours).
This is important for the health of both parties; employees and visiting customers.
Taking employees temperatures as a screening mechanism.
Contactless methods of temperature screening are recommended where possible, using digital thermometers for accuracy and multi-use. These are available for all employees prior to allowing an employee access to the office or workplace.
All students are screened for symptoms before they arrive at the shop. This can be done by updating digital business listing, reception messaging and posting notices on the office entrance.
Encourage employees to avoid close contact with one another.
PPE is readily available for all staff to cover hands, nose, mouth and eyes
Ensure all staff know how to properly use their PPE
Education, training & awareness to service providers:
Donning and Doffing of PPE
Proper handling and cleaning of vehicles, equipment and tools
Wearing gloves at all times when inside vehicles
All lessons are booked over phone, text or online scheduling to allow for initial screening of students for symptoms before they arrive for their scheduled lesson.
If students have displayed symptoms in the past 48 hours, they should follow the standard recommendations for self-isolation is followed if the customer can be classified as high-risk. For example, such measures are taken if a student has returned from an international trip less than 14 days prior to their lesson or if they have been in recent contact with someone who has tested positive for COVID-19.
To allow for this, adjustments to cancellation policies may need to be implemented (eg. this could include options to rebook at future dates).
Any students experiencing symptoms, should contact their local public health authority and follow protocol for testing.
Prior to the lesson, all high-touch areas of the vehicle are thoroughly cleaned with disinfectant. This should include, but not limited to:
Steering wheel, gear shift and buttons/touchscreens
All internal and external handles
Seats, dashboards and centre consoles
Hand sanitizers are readily available in each vehicle for use throughout the lesson.
Students should arrive for their lessons to avoid waiting in the driving school facility. Social distancing outside of vehicles are followed at all times.
Spaces are clearly labeled by visual markings. Managing the flow of student arrivals, providing a virtual waiting room are a few suggested solutions.
Appropriate personal protective equipment, masks and (where possible) gloves are worn by both the instructor and student while in close proximity, as they will be unable to keep the recommended 6 feet apart at this time.
Disposable personal protective equipment are available in any used vehicles for both driving instructors and students.
Scheduling and spacing out lessons should ensure time for proper cleaning procedures.
Contactless payment solutions are the default payment method to limit any physical contact with the office and driving school facility. Alternatively, online invoicing solutions are offered. Your payment management system provider will be able to provide further details and options for setting this up.
Covering contactless payment pads with soft plastic to ensure the surface can easily be wiped down.
Any further study or learning needed prior to their next scheduled lesson are sent to the student electronically. There are platforms to help facilitate this available online.
Satisfaction surveys around service and adherence to COVIDSafe measures can be sent to the customer following the pick-up to ensure standards were met.