Employees are encouraged not to report to work if they are feeling unwell or displaying symptoms consistent with COVID-19 (eg. cough, sore throat, fever, etc.) within the past 48 hours.
Employees closely follow the guidelines from the Centres for Disease Control and Prevention (CDC), the World Health Organization (WHO), and other local and federal health officials.
Contactless methods of temperature screening are used where possible, including the use of digital thermometers for accuracy and multi-use. These are available for all staff pre-shift.
Company vehicles are well-stocked (with hand sanitizer and disinfectant wipes) so that specialists are able to properly disinfect themselves (as well as commonly touched surfaces such as door handles and steering wheels) between each use.
Any shared offices or spaces that employees may return to between jobs; provide employee zoned areas and breakout rooms:
Fully-sterilized areas or staff zones, designated for food, beverages, and removing any personal protective equipment, are provided.
A hand washing or hand sanitization facility closest to the entrance of this break room is provided.
Access to visitors of the office space is prohibited.
Clear instructions on how to remove and/or discard staff-related PPE are provided .
Garbage bins are provided at all facility entrance, exits, and staff break rooms to properly discard one-time use PPE .
In this area, it is ensured that there is limited sharing of utensils and thorough cleanings of utensils between each use.
Be aware of objects that may puncture or damage PPE during work.
If a puncture does occur, wash hands thoroughly according to CDC guidelines.
Specialists sanitize all equipment before taking it into the customer’s home and wear gloves and a mask upon entering the home (including full-face shields that can be sanitized between home visits).
It is clarified with the client whether anyone at the site been experiencing symptoms in the past 24 hours.
If the site has a positive COVID-19 case, the staff notifies the employer immediately to take all necessary precautions.
If specialists develop symptoms of a respiratory infection (eg. cough, sore throat, fever, etc.) on the day they are scheduled, it is imperative to communicate the need to reschedule with the client.
Closely follow the guidelines from the Centres for Disease Control and Prevention (CDC), the World Health Organization (WHO) and other local and federal health officials.
PPE is readily available for all electricians to cover nose, mouth, and eyes.
It is ensured that all electricians know how to properly use their PPE.
Education, training, and awareness should be provided to electricians:
Donning and doffing of PPE
Proper handling and cleaning of vehicles, equipment and tools
The client is informed of the following:
Routine temperature checks of the technicians are taken prior to entering sites
All the safety procedures taken and PPE used by the specialists (eg. gloves, safety glasses, hand sanitizers, mask, etc.)
For any quotation or initial consultation meeting (or if services require entry to the client's home), the use of video conferencing, text messaging and online forms is employed rather than meeting in-person at the customer’s home or business.
Homeowners can be notified prior to the appointment that social distancing will take place while their service provider is carrying out the required work. For example: “For the safety of our employees, we ask that during the appointment they encounter only as many members of the household needed to carry out the job”).
When arriving, employees call the client when they are outside their home to notify them of their arrival.
All specialists are provided with hand sanitizer, which is carried with them as standard.
Specialists wear protective equipment at all times inside the home, as well as change this equipment out between each visit.
Contactless payment solutions are the default payment method to limit any physical contact with the specialist and the home or business owner. Alternatively, online invoicing solutions are offered. The payment management system provider should be able to provide further details and options for setting this up.
All debit and credit card machines are cleaned and disinfected prior to and after each service call.
Satisfaction surveys around service and adherence to COVIDsafe measures can be sent to the customer following the meeting to ensure all standards were met.
Note: If the service is for a regular maintenance call, this is not considered an emergency and it is advised to reschedule to prevent any risk of transmission.
If possible, work should be rescheduled following the full isolation period of the homeowner.
It is imperative that the owner of the business is fully transparent with the service provider entering the home or office, in order for them to make an informed decision as to whether they would like to not take the service call.
Full PPE is worn at all times by the service provider and strict social distancing measures should be in place with any member of the household.