Employees are encouraged not to report to work if they are feeling unwell or displaying symptoms consistent with COVID-19 (eg. cough, sore throat, fever, etc.) within the past 48 hours.
Contactless methods of temperature screening are used where possible, using digital thermometers for accuracy and multi-use. These are available for all staff pre-shift.
Company vehicles are well-stocked with hand sanitizer and disinfectant wipes so that cleaning technicians are able to properly disinfect themselves (as well as commonly touched surfaces such as door handles and steering wheels) between uses.
Employees are encouraged to limit the times they visit any shared company office spaces, unless to pick up PPE or technical equipment to complete jobs.
Employees maintain at least a 6 feet of distance between one other at all times. Spaces are also clearly labelled by visual markings.
Any shared offices or spaces that employees may return to between jobs; provide employee zoned areas and breakout rooms:
Enhanced cleaning of all office areas, high touch surfaces and washrooms is ensured, and is carried out at least twice a day.
Fully-sterilized areas or staff zones, designated for food, beverages and removing any personal protective equipment, are provided.
A hand washing or hand sanitization facility closest to the entrance of this break room is provided.
Visitor access to the office space is prohibited.
Clear instructions on how to remove and/or discard staff related PPE are provided.
Garbage bins are provided at all facility entrance, exits and staff break rooms to properly discard one time use PPE.
In this area, it is ensured that there is limited sharing of utensils and thorough cleanings of utensils between each use.
It is clarified with the client whether anyone at the site has been experiencing symptoms in the past 24 hours.
If the site has a positive COVID-19 case, the staff notifies the employer immediately to take all necessary precautions.
If the service provider develops symptoms of a respiratory infection (eg. cough, sore throat, fever, etc.) on the day they are scheduled, it is imperative to communicate the need to reschedule with the client.
The CDC offers the following advice for medical professionals, which should guide home service providers: “When scheduling appointments for routine medical care (eg. annual physical, elective surgery), instruct patients to call ahead and discuss the need to reschedule their appointment if they develop symptoms of a respiratory infection (eg. cough, sore throat, fever) on the day they are scheduled to be seen.”
Service providers sanitize all equipment before taking it into the customer’s home and wear gloves and a mask upon entering the home (including full-face shields that can be sanitized between home visits).
PPE is readily available for all staff to cover hands, nose, mouth and eyes.
It is ensured that all staff know how to properly use their PPE.
Education, training and awareness is provided to service providers:
Donning and doffing of PPE
Proper handling and cleaning of vehicles, equipment and tools
The client is informed of the following:
Routine temperature checks of the technicians are taken prior to entering sites.
All the safety procedures taken and PPE used by the service provider (eg. gloves, safety glasses, hand sanitizers, masks, etc.).
For any quotation or initial consultation meeting (or if services require entry to the clients home), the use of video conferencing, text messaging and online forms is employed rather than meeting in-person at the customer’s home or business.
Homeowners can be notified prior to the appointment that social distancing will take place while their service provider is carrying out the required work. For example: “For the safety of our employees, we ask that during the appointment they encounter only as many members of the household needed to carry out the job".
When arriving, employees call the client when they are outside their home to notify them of their arrival.
Technicians avoid physical contact and close proximity with household/site members (and whenever unavoidable, they should maintain 6 feet of distance between themselves and another party member).
All technicians are provided with hand sanitizer, which will be carried with them as standard.
Technicians wear protective equipment (PPE) at all times inside the home and ensure they are changing this equipment out between visits.
There is an increased focus on cleaning and disinfecting high-touch surfaces in common areas (eg. tables, hard-backed chairs, doorknobs, light switches, phones, tablets, touch screens, remote controls, keyboards, handles, desks, toilets, sinks, etc.).
Surfaces of any sort are properly sanitized at all times. This includes mopping, dusting, vacuuming and cleaning appropriate surfaces with soap and water to remove dirt, grime and grease. Disinfectant products are used.
All equipment is thoroughly cleaned and disinfected before it is prepared for the next scheduled service call.
Contactless payment solutions are the default payment method to limit any physical contact with the service provider and the home or business owner. Alternatively, online invoicing solutions are offered. The payment management system provider should be able to provide further details and options for setting this up.
All debit and credit card machines are cleaned and disinfected prior to and after each service call.
Satisfaction surveys around service and adherence to COVIDsafe measures can be sent to the customer following the meeting, to ensure all standards were met.
Note: If the service is for a regular maintenance call, this is not considered an emergency and it is advised to reschedule and reduce the risk of transmission.
If possible, work should be rescheduled to take place following the full isolation period of the home/business owner.
It is imperative that the owner of the business is fully transparent with the service provider entering the home or office, in order for them to make an informed decision as to whether they would like to not take the service call.
Full PPE is worn at all times by the service provider and strict social distancing measures are in place with every member of the household.