COVIDsafe Services

Jewelers Guidelines


  • Video conferencing available for appointments that are not required to be in person
  • Safe employee and client check in procedures enforced
  • Enforce social distancing in all shared areas
  • Employees wear adequate personal protective equipment
  • Cleaning and sanitizing practices being enforced in all shared areas

Safety Recommendations

  • All shared areas including back offices and the shop floor will be sanitized frequently. Surfaces will be cleaned and wiped down every hour. This includes high touch and high traffic areas (such as door handles, light switches, etc.).

  • Hand sanitizer will be provided upon entrance of the store front - located next to the door with clear signage, to ensure that all visitors properly sanitize their hands as they enter.

  • Clear signage near the entrance, washrooms, break rooms and back office regarding hand hygiene, donning and doffing of PPE, use of break rooms, where and when food and beverages will be consumed.

    • Adjust washroom capacity.

    • New cleaning protocols and guidance on PPE is posted where associates can see them everyday.

  • Provide fully sterilized areas or zones designated for 'staff only.' This break room will be intended for food, beverages.

    • In this area, ensure there is limited shared utensil and that any shared utensils are thoroughly cleaned between use.

  • Make hygiene products readily available, including alcohol based hand sanitizers and disposable disinfectant wipes.

  • Social distancing protocol:

    • Maintain at least a 6 foot distance amongst each other and within shared areas. Spaces will be clearly labeled by visual markings. Managing the flow of customers and visitor arrivals, providing a virtual waiting room are a few suggested solutions.

    • Employees standing in the designated smoking area must also be at least 6 feet apart.

  • If an employee(s) is found COVID-19 positive, have a plan of response. This includes increased cleaning, tracing staff exposure and notifying the correct local public health authorities.

  • Any sign-in devices used between users is sanitized.

  • If possible, the workplace is going to be reconfigured to maintain appropriate distance between employees and store visitors. This can include reorganizing the floorspace/casing so that clients and staff are safely distanced from each other and can navigate through the retail space safely.

    • One approach to this could be limiting the amount of products on display in showrooms, relying on technology to instead display the inventory and pricing. This method could also provide much more floor space to accommodate social distancing measures.

  • The staff is trained on physical distancing.

  • The number of employees simultaneously allowed in a break room is limited

  • Work stations are staggered for each staff.

  • Increase sanitization of high touch areas with disinfectant and provide gloves to clients who wish to handle any inventory.

  • Walk-in clients will all sanitize hands upon entry to the store, and clearly marked distances will be placed throughout the store to ensure social distancing can be achieved.

  • Setting up one-way guides throughout the store can help flow traffic and allows for limited client to client interaction.

  • For all pre-booked consultations clients will be screened for symptoms before arriving and the standard recommendations for self-isolation will be followed if the client can be classified as high-risk. For example, such measures should be taken if a customer has returned from an international trip less than 14 days prior to their appointment or if they have been in recent contact with someone who has tested positive for COVID-19.

  • This can be achieved by requiring all individuals to complete a digital COVID-19 screening questionnaire.

    • It is important to note that self-reporting provides limited assurance, as some individuals can be asymptomatic.

  • Online consultations via video call will be set up whenever possible, especially if either party is experiencing symptoms. If done in person for fitting, the store will supply latex gloves for clients to limit direct contact. Products will also be cleaned in front of the customer for peace of mind.

  • Entrances and exits are propped open to reduce touching doors.

  • The number of items on a table is reduced.

  • Tables are cleared one at a time.

  • Installing plexiglass barriers in front of payment areas is an efficient way to achieve proper physical distancing measures. Their material also allows them to be easily sanitized with disinfectant regularly.

  • Contactless payment solutions will be the default payment method to limit any physical contact with employees. Alternatively, online invoicing solutions will be offered. Your payment management system provider should be able to provide further details and options for setting this up.

    • Covering contactless payment pads with soft plastic to ensure the surface can easily be wiped down.

  • Satisfaction surveys around service and adherence to COVIDSafe measures can be sent to the customer following the pick-up to ensure standards were met.

  • Policies are in place where customers can be refused entry if displaying signs of COVID-19.

  • A Health and Safety Point Person is appointed to ensure protocols are being adhered to.

  • Suspending or modifying return and exchange policies has been considered.

  • Signage is posted at the entrance that states that no one with a fever or symptoms of COVID-19 is to be permitted inside.

  • Start times are staggered to minimize contact during sign-in.

  • Changing fitting room policies and procedures for cleaning articles that were worn by customers is considered.

  • Vendors are notified of any revised protocols and re-openings.

  • Employees are provided with separate lockers or sealed bins/bags to store personal items.

  • Staff are denied entry on-site if they are sick or if they are showing symptoms of COVID-19.


Create an Account

Are you a small to medium-sized business? Create a free profile and show your customers that you take safety seriously.

  1. Make an Account and get COVIDsafe Approved
  2. Review and Implement Safety Recommendations
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