COVIDsafe Services

Junk Removal Guidelines


  • Pre-appointment notification of safety measures to reiterate safe practices
  • Technicians wear adequate personal protective equipment
  • Hand sanitizer and disposable personal protective wear available in all vehicles
  • All tools and equipment to be used will be cleaned and disinfected prior to and after each service call
  • Safe technician and client check-in processes
  • Enforce social distancing in homes

Safety Recommendations

  • Employees are encouraged not to report to work if they are feeling unwell or displaying symptoms consistent with COVID-19 (eg. cough, sore throat, fever, etc.) within the past 48 hours.

  • Contactless methods of temperature screening are used where possible, using digital thermometers for accuracy and multi-use. These are available for all staff pre-shift.

  • Company vehicles are well-stocked, with hand sanitizer and disinfectant wipes so that technicians can properly disinfect themselves (as well as commonly touched surfaces such as door handles and steering wheels) between each use.

  • Employees maintain at least 6 feet of distance between each other and within shared areas (such as company vehicles and trunks).

  • Any shared offices or spaces that employees may return to between jobs are sectioned into employee zoned areas and breakout rooms:

    • Fully-sterilized areas or staff zones, designated for food, beverages and removing any personal protective equipment, are provided.

    • A hand washing or hand sanitization facility closest to the entrance of this break room is provided.

    • Visitor access to the office space is prohibited.

    • Clear instructions on how to remove and/or discard staff related PPE are provided.

      • Garbage bins are provided at all facility entrance, exits and staff break rooms to properly discard one time use PPE.

    • In this area, it is ensured that there is limited sharing of utensils and thorough cleanings of utensils between each use.

  • Be aware of objects that may puncture or damage PPE during work.

    • If a puncture does occur, wash hands thoroughly according to CDC guidelines.

  • If it is not essential to remove items immediately, customers are encouraged to wait until further notice.

  • Alternatively, customers are encouraged to seek out bin rental services instead of junk removal.

  • All items are set aside without human contact for 3 days (72 hours).

  • Kindly disinfect items before haulers arrive.

  • It is clarified with the client whether anyone at the site has been experiencing symptoms in the past 24 hours.

    • If the site has a positive COVID-19 case, the staff notifies the employer immediately to take all necessary precautions.

  • If haulers develop symptoms of a respiratory infection (eg. cough, sore throat, fever, etc.) on the day they are scheduled, it is imperative to communicate with the client the need to reschedule.

  • Haulers are sanitizing all equipment before taking it into the customer’s home, as well as wearing gloves and a mask upon entering the home (including full-face shields that can be sanitized between home visits).

  • PPE are readily available for all staff to cover nose, mouth and eyes.

    • It is ensured all staff know how to properly use their PPE

  • Education, training and awareness is provided to haulers:

    • Hand hygiene

    • Donning and doffing of PPE

    • Proper handling and cleaning of vehicles, equipment and tools

  • The client is informed of the following:

    • Routine temperature checks of the technicians are taken prior to entering sites.

    • All the safety procedures taken and PPE used by the haulers (eg. gloves, safety glasses, hand sanitizers, mask).

  • PPE: all haulers use equipment provided by employer to cover their nose, mouth and eyes (eg. non-surgical masks, plus face shields or safety glasses).

  • For any quotation (or if services require entry to the clients home), the use of video conferencing, text messaging, photos and/or online forms is employed rather than meeting in-person at the customer’s home or business.

  • Homeowners can be notified prior to the appointment that social distancing will take place while their hauler is carrying out the required work. For example: “For the safety of our employees, we ask that during the appointment they encounter only as many members of the household needed to carry out the job”).

  • When arriving, haulers call the client when they are outside their home to notify them of their arrival.

  • Contactless or curbside pickup is offered as an alternative for entering the home.

    • Haulers avoid physical contact and proximity with household/site members (and whenever unavoidable, they should maintain 6 feet of distance between themselves and another party member).

  • All haulers are provided with hand sanitizer, which is carried with them as a standard.

  • Haulers wear protective equipment (PPE) at all times inside the home and ensure they are changing this equipment out between visits.

  • Contactless payment solutions are the default payment method to limit any physical contact and social exposure. Alternatively, online invoicing solutions are offered. The payment management system provider should be able to provide further details and options for setting this up.

    • All debit and credit card machines are cleaned and disinfected prior to and after each service call.

  • Satisfaction surveys around service and adherence to COVIDsafe measures can be sent to the customer following the meeting, to ensure all standards were met.

  • Note: If the service is for a regular maintenance call, this is not considered an emergency and it is advised to reschedule to not transmit the risk.

    • If possible, work is rescheduled to take place following the full isolation period of the homeowner.

  • It is imperative that the owner of the business is fully transparent with the service provider entering the home or office, in order for them to make an informed decision as to whether they would like to not take the service call.

  • Full PPE is worn at all times by the service provider and strict social distancing measures are in place with every member of the household.


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