COVIDsafe Services

Moving Services Guidelines

Summary

  • For pre-appointment meetings to assess work to be completed
  • Safe technician and client check-in processes
  • Enforce social distancing in homes
  • All tools and equipment to be used will be cleaned and disinfected prior to and after each service call
  • Technicians wear adequate personal protective equipment

Safety Recommendations

  • It is communicated to employees that they are encouraged not to report to work if they are feeling unwell or displaying symptoms consistent with COVID-19 (eg. cough, sore throat, fever, etc.) within the past 48 hours.

  • Contactless methods of temperature screening are recommended where possible, using digital thermometers for accuracy and multi-use. These will be available for all staff pre-shift.

  • Moving vehicles are going to be well-stocked with hand sanitizer and disinfectant wipes so that technicians are able to properly disinfect themselves (as well as commonly touched surfaces such as door handles and steering wheels) between uses.

  • Ensure there is enhanced cleaning of all office areas — this includes high-touch surfaces and washrooms, which will be cleaned at least twice a day.

  • Employees will maintain at least 6 feet of distance between one other and within shared areas. Spaces will be clearly labeled by visual markings.

  • Any shared offices or spaces that employees may return to between jobs; provide employee zoned areas & breakout rooms:

    • Provide fully sterilized areas or zones designated for staff only intended for food, beverages, and removing any personal protective equipment.

    • Provide a hand washing or hand sanitization facility closest to the entrance of this break room.

    • Prohibit access to visitors to the office space.

    • Clear instructions on how to remove and/or discard staff related PPE.

      • Provide garbage bins at all facility entrance, exits and staff break rooms to properly discard one time use PPE.

    • In this area, ensure there is limited sharing of utensils, as well as that any shared utensils are thoroughly cleaned between each use.

  • Routine temperature checks will be conducted for each mover prior to entering the site.

  • Moving vehicles and equipment will be regularly sanitized.

  • All safety procedures will be followed as advised by the CDC (6 feet of social distancing between team members and customers).

  • PPE will be used and properly handled by the mover (eg. gloves, safety glasses, hand sanitizers, masks, etc.).

  • If movers develop symptoms of a respiratory infection (eg. cough, sore throat, fever, etc) on the day they are scheduled, the need to reschedule will be communicated with the client.

    • As a customer, if you are experiencing symptoms (sore throat, dry cough, fever, nasal congestion, runny nose, etc.) please notify our office immediately for our staff to take the necessary precautions.

  • It will be disclosed to the client if everyone at the site has not been experiencing symptoms in the past 24 hours.

    • If the site has a positive COVID-19 case, the staff must notify the employer immediately to take all necessary precautions.

  • The service provider will sanitize all equipment before taking into the customer’s home, and wear gloves and a mask upon entering the home (including full-face shields that can be sanitized between home visits).

  • PPE will be readily available for all staff to cover nose, mouth, and eyes

    • Ensure all staff knows how to properly use their PPE.

  • Education, training, and awareness to service providers:

    • Hand hygiene.

    • Donning and doffing of PPE.

    • Proper handling and cleaning of vehicles, equipment, and tools.

  • PPE: all staff will use equipment provided by employer to cover their nose, mouth, and eyes (eg. Non-surgical mask plus face shields or safety glasses).

  • For any quotation or initial consultation meeting (or if services require entry to the clients home), the use of video conferencing, text messaging, and online forms will be employed rather than meeting in-person at the customer’s home or business.

  • Homeowners can be notified prior to the appointment that social distancing will take place while their service provider is carrying out the required work. For example: “For the safety of our employees, we ask that during the appointment they encounter only as many members of the household needed to carry out the job".

  • When arriving, employees will call the client when they are outside their home to notify them of their arrival.

  • Movers will avoid physical contact and proximity with household/site members (and whenever unavoidable, they will maintain 6 feet of distance between one another).

  • All movers will be provided with a hand sanitizer, which will be carried with them as standard.

  • Movers will wear protective equipment (PPE) at all times inside the home, as well as ensure they are changing this equipment out between visits.

  • Contactless payment solutions will be the default payment method to limit any physical contact with the service provider and the home or business owner. Alternatively, online invoicing solutions will be offered. Your payment management system provider should be able to provide further details and options for setting this up.

    • All debit and credit card machines will be cleaned and disinfected prior to and after each service call.

  • Satisfaction surveys around service and adherence to COVIDSafe measures can be sent to the customer following the meeting, to ensure standards were met.

  • It is imperative that the owner of the business is fully transparent with the service provider entering the home or office, in order for them to make an informed decision as to whether they would like to not take the service call.

  • Full PPE will be worn at all times by the mover and strict social distancing measures will be in place with any member of the household.

Resources

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