It will be communicated to employees that they are encouraged not to report to work if they are feeling unwell or displaying symptoms consistent with COVID-19 (eg. cough, sore throat, fever, etc.) within the past 48 hours.

• Closely follow the guidelines from the Centres for Disease Control and Prevention (CDC), the World Health Organization (WHO) and other local and federal health officials.

Contactless methods of temperature screening are recommended where possible, including the use of digital thermometers for accuracy and multi-use. These will be available for all staff pre-shift.

Company vehicles are going to be well-stocked (with hand sanitizer and disinfectant wipes) so that specialists are able to properly disinfect themselves (as well as commonly touched surfaces such as door handles and steering wheels) between each use.

Any shared offices or spaces that employees may return to between jobs will be sectioned into employee zoned areas and breakout rooms:

• Provide fully sterilized areas or zones designated for staff only intended for food, beverages and removing any personal protective equipment.

• Provide a hand washing or hand sanitization facility closest to the entrance of this break room.

• Prohibit access to visitors of the office space.

• Clear instructions on how to remove and/or discard staff related PPE.

  • Provide garbage bins at all facility entrances, exits and staff break rooms to properly discard one-time use PPE.

• In this area, ensure there is limited sharing of utensils, as well as that any shared utensils are thoroughly cleaned between each use.

Be aware of objects that may puncture or damage PPE during work.

• If a puncture does occur, wash hands thoroughly according to CDC guidelines.

Clarify with the client that everyone at the site has not been experiencing symptoms in the past 24 hours.

• If the site has a positive COVID-19 case, the staff must notify the employer immediately to take the necessary precautions.

If specialists develop symptoms of a respiratory infection (eg. cough, sore throat, fever, etc.) on the day they are scheduled, it is imperative to communicate the need to reschedule with the client.

• Closely follow the guidelines from the Centres for Disease Control and Prevention (CDC), the World Health Organization (WHO) and other local and federal health officials.

Specialists will sanitize all equipment before taking it into the customer’s home and wear gloves and a mask upon entering the home (including full-face shields that can be sanitized between home visits).

PPE will be readily available for all plumbers to cover nose, mouth and eyes.

• Ensure all plumbers know how to properly use their PPE.

Education, training and awareness to service providers:

• Hand hygiene.

• Donning and doffing of PPE.

• Proper handling and cleaning of vehicles, equipment and tools.

The client will be informed of the following:

• A routine temperature check of the technician prior to entering the site

• All the safety procedures taken and PPE used by the specialists (eg. gloves, safety glasses, hand sanitizers, mask, etc.)

For any quotation or initial consultation meeting (or if services require entry to the client's home), the use of video conferencing, text messaging and online forms will be employed rather than meeting in-person at the customer’s home or business.

Homeowners can be notified prior to the appointment that social distancing will take place while their service provider is carrying out the required work. For example: “For the safety of our employees, we ask that during the appointment they encounter only as many members of the household needed to carry out the job”).

When arriving, employees will call the client when they are outside their home to notify them of their arrival.

All specialists will be provided with hand sanitizer, which will be carried with them as standard.

Specialists will wear protective equipment at all times inside the home, as well as change this equipment out between each visit.

Contactless payment solutions will be the default payment method to limit any physical contact with the specialist and the home or business owner. Alternatively, online invoicing solutions will be offered. Your payment management system provider should be able to provide further details and options for setting this up.

• All debit and credit card machines will be cleaned and disinfected prior to and after each service call.

Satisfaction surveys around service and adherence to COVIDsafe measures can be sent to the customer following the meeting to ensure all standards were met.

Note: If the service is for a regular maintenance call, this is not considered an emergency and it is advised to reschedule to prevent any risk of transmission.

• If possible, reschedule work to take place following the full isolation period of the homeowner.

It is imperative that the owner of the business is fully transparent with the service provider entering the home or office, in order for them to make an informed decision as to whether they would like to not take the service call.

Full PPE will be worn at all times by the service provider and strict social distancing measures should be in place with any member of the household.