COVIDsafe Services

Spa Guidelines


  • Enforce social distancing in all shared areas
  • Safe technician and client check-in processes
  • Appropriate scheduling times limiting unnecessary interactions between clients
  • Pre-appointment notification of safety measures to reiterate safe practices
  • Cleaning and sanitizing practices being enforced in all shared areas

Safety Recommendations

  • At the time of the booking (online or over the phone), spa visitors will be screened for symptoms and the standard recommendations for self-isolation are followed if the client can be classified as high-risk.

  • Book appointments over the phone or via an online scheduling system which allows appointments to be staggered.

  • Send notifications via email or text, prior to the clients appointment, of the measures that have been implemented to ensure their comfort during their appointment. This is also available on your website or social media.

  • Before arriving to the clinic, all individuals complete a self screen by answering the questions mentioned here.

    • The standard recommendations for self-isolation are followed if the client can be classified as high-risk. For example, such measures are taken if a client has returned from an international trip less than 14 days prior to their appointment or if they have been in recent contact with someone who has tested positive for COVID-19.

    • It is important to note that self-reporting provides limited assurance, as some individuals can be asymptomatic.

  • Wellness screening at the door

    • Provide disposable masks to clients upon entry, wherever possible, and treatments allow.

    • Conduct a contactless temperature check.

    • Provide sanitization wipes and hand sanitizer - this is located next to the door with clear signage, to ensure that all spa visitors properly sanitize their hands.

    • Screening questions to ask visitors:

      1. Are you feeling sick or experiencing any of the symptoms mentioned here. (Examples include a new cough, headache, weakness, fever, difficulty breathing, etc.)

      2. Have you travelled outside Canada in the past 14 days?

      3. Did you provide care or have close contact with a person with COVID-19 (probable or confirmed) while they were ill?

  • All appointments are booked over the phone or via an online scheduling system that allows appointments to be staggered.

  • The number of clients in the spa at a time are limited by staggering appointments and ensuring there is a safe distance between chairs/basins, etc. where appointments are held (eg. placing an empty chair between each client).

  • Physical distancing measures:

    • Create at least 6 feet of distance between each other and within shared areas.

      • Spaces are clearly labelled by visual markings for any areas where clients may be in line.

      • Managing the flow of client arrivals and providing a virtual waiting room are a few suggested solutions.

    • Ensure that employees standing in the designated smoking area must also be at least 6 feet apart.

    • Installing plexiglass barriers in front of the receptionist area is an efficient way to achieve proper physical distancing measures. Their material also allows them to be easily sanitized with disinfectant.

  • Workplace sanitation

    • Enforce hand washing guidelines to be posted in all washrooms ((See recommended hand washing protocols for further resources).

      • Provide a hand washing or sanitization facility near the entrance of the facility.

    • Clear signage near the entrance, washrooms, waiting areas, break rooms and treatment areas regarding hand hygiene, donning and doffing of PPE (Personal Protective Equipment), use of break rooms and where and when food and beverages should be consumed. More info on general guidelines here.

    • Thoroughly sanitize all commonly used equipment between each appointment and use. This may include:

      • Massage tables.

      • Chairs and Basins.

      • Bottles and other frequently handled equipment.

    • Shared reading materials (such as magazines) in waiting areas are removed.

  • Employee zoned areas and break rooms:

    • Provide fully-sterilized areas or zones designated for staff only intended for food, beverages and removing any personal protective equipment.

    • Provide a hand washing or hand sanitization facility closest to the entrance of this break room.

    • Prohibit access to clients and visitors.

    • Clear instructions on how to remove and/or discard staff related PPE. See here for more general guidelines.

      • Provide garbage bins at all facility entrance, exits and staff break rooms to properly discard one time use PPE.

    • Ensure there is limited sharing of utensils, as well as that any shared utensils are thoroughly cleaned between each use.

  • Provide PPE to be readily available for all staff to cover nose, mouth and eyes.Ensure all staff know how to properly use their PPE.

  • Provide education, training and awareness to staff. See more details here.

    • Hand hygiene.

    • Removing and putting on PPE.

    • Use of break rooms.

    • Proper handling and cleaning of shared equipment and tools

  • Group employees in cohorts for all shifts.

    • If one employee tests positive for COVID-19, the entire group may need to be tested (depending on your local Public Health Authority).

    • Breaks are staggered throughout the day to encourage physical distancing.

  • Prepare an outbreak management plan including communication protocol in the event that your staff have tested positive for COVID-19. This includes but not be limited to the following:

  • Create policies to be set up to prevent employees from working if they have symptoms or have had symptoms in the last 48 hours (including temperature screening).

    • Contactless methods of temperature screening are recommended where possible, with the use of digital thermometers for accuracy. These are available for all employees pre-shift.

    • Any new symptoms, including but not limited to: fever, cough, shortness of breath, muscle aches, fatigue, sore throat, conjunctivitis (red eyes), loss of appetite, increased spit up, dizziness, headache, runny nose, chest pain, coughing up blood, diarrhea, nausea/vomiting, abdominal pain, stuffy nose, lost of taste or smell.

    • In the case that any unusual or suspicious symptoms are present, employees refrain from coming into work and follow local public health protocol regarding testing.

  • Follow hand washing guidelines posted in all washrooms.

  • Use PPE provided by employer to cover nose, mouth and eyes (eg. non-surgical masks, plus face shields or safety glasses).*

    • If plexiglass face screens are used, they are sanitized between each appointment.

  • Self-monitor for symptoms and do not report to work if the symptoms are present.

    • If these symptoms are developed at the workplace, employees will inform their employer promptly to be temporarily relieved of their duties.

  • Enable contactless payment solutions to be the default method of payment to limit any physical contact with the employees and reception area.

  • Send satisfaction surveys around service and adherence to COVIDsafe measures to the client following the meeting to ensure standards were properly met.

  • Ensure there is enhanced cleaning of all office areas — this includes high-touch surfaces, resident rooms and washrooms, which are cleaned at least twice a day.

  • Establish a separate washroom for staff and clients (recommended)

    • Signs are printed to ensure that the toilet lid is closed before flushing the toilet, as COVID has been found in both urine and stool.

  • Use EPA approved disinfectants for the appropriate length of time (each disinfectant has its own guideline on contact length of time to kill the virus).


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